Privacy policy
Last updated: November 9, 2026
We keep the information needed to prepare and deliver your order. Service providers process information needed for payment, hosting and delivery. We do not sell your personal information. Card payment is made with a payment terminal when the order is delivered, so card details never pass through the site.
Who is responsible
Patricia Del Carmen Hernández Zúñiga, based in Costa Rica, email Alquimiastonecr@gmail.com and WhatsApp +506 6363 3024. ID number 800970866. Any question about this policy is handled through those two channels.
What we store when you place an order
Confirming an order creates a record with your name, phone, email if you gave one, the delivery address, the products and the amount. That record lives on Cloudflare infrastructure, encrypted in transit, under a reference number such as AS-7K3M. We use it to prepare the shipment, charge you and help you if something goes wrong. None of it is used for advertising.
Your cart stays in your browser
Products you add before confirming are stored using your browser localStorage, on your own device. Until you confirm the order, that information never leaves your device. It disappears if you clear the site data.
What we receive when you write to us
When you send the WhatsApp message, we receive what you chose to include: usually your name, a phone or email, a delivery address and the order details. That conversation lives in WhatsApp, a Meta Platforms service, under its own terms. We use this only to arrange and deliver your order, and to reply to you.
Cookies, payments and third-party services
We use necessary session cookies to link an order to your browser and protect access. These are not advertising cookies. The cart is stored in localStorage; sessionStorage keeps a fingerprint of the checkout form for retry recovery, not its personal fields. The site does not process card payments: payment is arranged over WhatsApp. Fonts are served from this site.
Analytics
There is currently no analytics tool active on this site: neither Google Analytics nor any equivalent is loaded. If that changes, this policy will be updated first and will state here what is measured and how to opt out.
How long data is kept
We retain the information needed to manage orders, handle claims and meet applicable obligations. You may request information or deletion at Alquimiastonecr@gmail.com; we will assess the request and any records that must be retained by law. Automatic deletion is not promised until an approved retention period is implemented.
Your rights
Under Costa Rican Law 8968 on the protection of individuals regarding the processing of their personal data, you may request access to any data we hold about you, its correction if wrong, and its deletion. Write to Alquimiastonecr@gmail.com or WhatsApp +506 6363 3024. We respond within five business days at most. If you believe your rights were not respected, you may contact the Agencia de Protección de Datos de los Habitantes (PRODHAB).
Security
We use HTTPS and access controls. An order reference alone cannot open an order: an authorised session or an exchanged private link is also required. The administration panel is protected by Cloudflare Access. Card details are not stored on this site.
Minors
Alquimia Stone products are intended for adults and are not sold to minors. We do not knowingly collect data from minors.
Changes
If this policy changes, the new version will be published at this same address with its update date. Changes take effect on publication.