Terms and conditions
Last updated: November 9, 2026
Alquimia Stone sells external-use essential oil blends online, shipping anywhere in Costa Rica. The order is placed on the site and confirmed on WhatsApp; payment is by SINPE Móvil or by card with a payment terminal on delivery. We only sell and ship within Costa Rica. The products are not medicine and do not replace medical treatment. These terms govern every purchase made through this site.
Who sells
Patricia Del Carmen Hernández Zúñiga, based in Costa Rica. ID number 800970866. Contact: Alquimiastonecr@gmail.com and WhatsApp +506 6363 3024. This site, alquimiastone.com, is the official online sales channel of the Alquimia Stone brand.
What is sold
Balms, oils and roll-ons made by hand in small batches, with pure essential oils diluted in a carrier oil. They are cosmetic and wellbeing products for external use. They are not medicine, they are not intended to diagnose, prevent or treat any illness, and they do not replace a health professional's advice.
Prices
Prices are shown and charged in Costa Rican colones. The final summary shows the products, delivery and total before payment. An accepted order keeps its agreed price. We only sell and ship within Costa Rica.
How to place an order
Build the order from the catalogue and confirm it on the site, which generates a reference number. With SINPE, the purchase is complete once we receive payment and confirm it to you. With card through a payment terminal, once the charge completes when the order is delivered. After the order is saved on the site, you continue on WhatsApp to confirm it with the store. Orders are only accepted for delivery within Costa Rica.
Payment methods
SINPE Móvil is accepted at +506 6363 3024 with no surcharge and payable before shipping, and credit or debit card through a payment terminal when the order is delivered, only with personal delivery or courier (not with Correos de Costa Rica). Your card details do not pass through this site and are not stored here. Card details are never requested over WhatsApp, email or phone: if someone does so in the brand name, it is not Alquimia Stone.
Shipping and delivery times
We ship anywhere in Costa Rica through Correos de Costa Rica, with an estimated delivery of two to four business days. Within the Greater Metropolitan Area there is 24 to 48 hour courier and arranged personal delivery. Times are estimates and depend on the delivery service. We only ship within Costa Rica.
Right of withdrawal
You may exercise the right of withdrawal when it applies under Costa Rican consumer law. Contact Alquimiastonecr@gmail.com or WhatsApp +506 6363 3024 with your order reference. We will assess the applicable time limit, conditions and any legal exceptions without reducing mandatory consumer rights.
Warranty and faulty products
If an item arrives damaged, incomplete or different from your order, contact us as soon as you notice it. A photograph can help us review the issue; it does not replace or limit your legal rights. We will assess the applicable remedy under consumer law. A five-day reporting limit is not imposed.
Refunds and chargebacks
An approved refund is returned through the same payment method: to the SINPE you paid from, or to the card by reversing the terminal charge, as arranged. Timing depends on your bank. If you do not recognise a charge, write to us before opening a chargeback: it is almost always faster and costs nobody anything.
Correct use and liability
External use only. Follow the directions on the label and on the product page. Do not ingest. During pregnancy, breastfeeding or medical treatment, consult a health professional. These directions do not exclude responsibilities imposed by applicable law.
Site content
The texts, photographs, illustrations, product names and logo belong to Alquimia Stone. Links to the site may be shared freely; reproducing the content for commercial purposes requires written permission.
Governing law and complaints
These terms are governed by Costa Rican law, in particular Law 7472 on the Promotion of Competition and Effective Consumer Defence. Any complaint is handled first through Alquimiastonecr@gmail.com or WhatsApp +506 6363 3024. If you are not satisfied, you may go to the MEIC's Comisión Nacional del Consumidor.